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8/12/2014 Outage of ASK hosted services at LiquidWeb Data Centers
ASK provides email and web hosting services to customers by way of our hosted virtual and dedicated servers at LiquidWeb. LiquidWeb is a Lansing, MI based global provider of virtual and dedicated hosted servers. They are known throughout the industry for their "Heroic Support" mantra, and it is why ASK chose them to host customers who need email and website hosting services.
On 8/12/2014 they were caught off guard by the global routing table growing too large for some of their core routers. This did not affect just LiquidWeb, it affected hundreds or thousands of ISPs the world over, including parts of the networks of major providers like Level 3, AT&T, Cogent, Sprint and Verizon. Many internet network providers were operationally unaware of memory limitations on older internet routing equipment. Many were, but not enough, hence the global internet experienced what was a major outage for some.
LiquidWeb has corrected the problem. No official reason for outage report from them is available at the moment, but is expected to be posted to their public support page when available.
ASK's technical evaluation is that LiquidWeb has either manually trimmed their BGP routing table, eliminating some unnecessary routes manually, or has performed an emergency upgrade to network routing equipment. Without an official release, we can't say, but LiquidWeb hosted ASK Services have been working for our customers since around 530pm EDT 8/12/2014.
An excellent article to read concerning yesterdays outage is here:
Director of Solutions
ASK is a Lansing based full-service IT products and IT services provider serving the needs of Michigan businesses.
We combine personalized customer attention, technical excellence and project efficiency to ensure that we always exceed our customer's expectations.
The ASK staff is a team of hand-selected professionals with up-to-the-minute proficiency in leading technology solutions. Each member of our team is committed to strong customer service values and a genuine passion for leveraging technology in order to deliver business results.
For all of your business technology and computer service needs, just ask for ASK!
ASK is committed to taking the hassle out of technology in order to allow our customers to more effectively run their businesses. Our value is in our ability to combine superior technology with outstanding service. The customer's best interest will guide every decision that we make.