Fact 1:
- Small-to-medium businesses (SMB's) report an average of over 50 hours of lost productivity per employee per year due to IT problems.
Fact 2:
- 93% of IT problems can be proactively addressed via remote administration before they turn into performance problems, downtime, loss of data or security breaches.
Fact 3:
- Current IT support providers profit when you face more IT problems rather than less!!!
Managing and troubleshooting desktops, networks, servers and IT security is rarely seen as a core activity by SMBs. Some questions which come to your mind are-
"Does hiring a full-time IT support specialist make sense? Can I pay a predictable monthly price rather than being at the mercy of IT support charges paid by the hour? How can I reduce downtime, poor performance and IT security breaches without paying through the nose?"
Relax! You are not alone.
 Play
it smart with ASK Total Care, a set of comprehensive IT management
services at a predictable and affordable monthly cost. ASK
Total Care provides top-class IT services and a sophisticated
set of IT management tools, previously available only to Fortune
1000 companies. You get all of this without a huge up-front
investment or committing to long term contracts. On the contrary,
you get minimal start up time. Our technology allows us to
proactively fix issues before they turn into problems and
instantaneously attend to a problem to prevent disaster. Experience
a higher level of service with ASK Total Care. Given the fact
that we charge a predictable monthly cost, we profit when
our customers have less problems rather than more.
What we offer
Broadly speaking, we manage everything related to your desktops, networks and servers. ASK does specialized SQL database monitoring, e-mail protection and management, network management, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments and much more. We have teams of certified engineers and technicians delivering high levels of IT support from our Network Operations Center on 24x7 basis.
Server & Network Management
- Windows NT/2000/
2003 Server support and proactive maintenance.
- Troubleshooting any alert that arises while monitoring
systems.
- Weekly check for viruses and event logs to identify
problems and troubleshoot them.
- Check and patch-up all security holes and verify
data backup.
- Management of all hubs, switches and other network
devices.
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Desktop Support
- Regularly deploy patches
and update virus definitions.
- Perform desktop tunings like Defrag, Scandisk,
Paging file optimizations, bottlenecks etc.
- Deploy updates to software and service packs.
- Support for Microsoft off the shelf products and
third-party applications.
- Extend end-user technical support.
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Security Management
- Proactive firewall
maintenance and troubleshooting when problem arises.
- Continuous filtering for bugs, Spyware, Malware
and other threats.
- Proactive monitoring of e-mails for spam and viruses
before they can affect the system.
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Customer Benefits
ASK believes in proactive monitoring and preventive maintenance.
We work towards making your systems work optimally. This sets
you free from all the worries of cost and downtime and allows
you to focus on your core business. You get affordable bills
delivered consistently. Some of the benefits you get from
ASK Total Care are:
Preventive approach and quick
response
- Reduce IT downtime and security issues
by over 70% via proactive management.
- Cut the attend time to a problem to minutes
versus several hours via our remote management technology.
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"Our
average time to resolve an IT problem from start to finish
is 22 minutes."
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Access to top notch expertise
- Your IT infrastructure is supported by
a team of highly specialized and experienced engineers
working from our Network Operations Center. You are
relieved from being at the mercy of a technology "generalist".
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"We
have been able to resolve 93% of IT issues remotely and
proactively."
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Access to superior IT management
technology 24x7x365
- Supported through an IT management platform
providing similar services enjoyed by companies such
as Sony, LG and Carnegie Mellon.
- Utilizing an integrated set of tools to proactively
monitor, manage and protect your network.
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“On
average, we have delivered savings of more than 35% to
our customers in terms of IT support costs.”
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Allows you to focus on your business instead
of IT management
- A predictable monthly cost that can be
budgeted with no surprises.
- Eliminates the need to build in-house expertise
on IT infrastructure and security technology.
- Provides economies of scale that let small
and medium businesses get “Fortune 500 class”
IT management and support at an affordable cost.
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“We use agents as IT management tools which are
used by companies like Sony, LG and CMU.” |
Interested in learning more? Contact ASK to schedule a free consultation by calling (517) 676-6633 or email us today.
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