We're a financial services firm so if our technology isn't working, neither are we. Our customers know it as soon as we do, too. By phone and by web, our clients can use our services 24/7.

Finding a partner which shared our philosophy of great customer service wasn't easy, but neither was finding a technology services company which understood that network administration should be pro-active. The people at ASK understand better than any technicians we've worked with that the problems in IT need to be solved before they become problems to our clients.

As a business, we educate our participants to monitor their accounts throughout their careers. Retirement is an ongoing process, and it needs to start early.

ASK's Total Care solution treats our network the same way. Twice ASK resolved potentially serious issues in our network before the hardware failed. Products and services ASK has implemented prove to be stable and are rolled out with care. I am particularly appreciative that ASK's employees take the extra time to explain to us, using layman's terms, how new systems work.

ASK has implemented more stable solutions which allow me to spend more time doing my job, managing the operations of the business. We are finding we have fewer network problems, and desktop issues. When there are problems, they're dispatched with great communication, excellent customer service, and first-rate expertise. I don't know why I didn't partner with ASK sooner.

Mike Scott, QKA
Director of Operations
PensionTrend, Inc.

ASK's ArtForm form's design product has significantly improved the 'quality of presentation' of all forms, notices and documents mailed to our customers. ASK customer service is second to none and their technical support staff is wonderful to work with. This is a relationship that we plan to keep! 

Joanne Lose
AVP Operations
First National Bank of America

Variety Die & Stamping is a full service manufacturer specializing in high volume progressive dies, metal stampings and assemblies since 1954.

Our value to our customers is in our ability to be immediately responsive their needs and to provide outstanding quality and service every time. In ASK, we have found a partner that shares these values. ASK has an extensive knowledge of technology and how to leverage that technology to meet business goals.

I would gladly recommend ASK to any organization that needs first class IT solutions tailored to meet business needs.

Chris Perryman
Systems Engineer
Variety Die

All too often we talk about schedule, price, the next project etc. As I sit here and do my PQM, safety reports and daily reports, I realized how far we have come. ASK is made up of true craftsmen in their own right and I thank them for all of their work and dedication to Wieland-Davco. Their expertise is invaluable!

Scott Mason
Project Superintendent
Management Representative
ISO 9001:2000
Wieland-Davco Corp.

United Bank of Michigan has 11 locations throughout West Michigan. At United Bank, we pride ourselves on superior customer service. Technology is the backbone that enables us to deliver that service, and the people at ASK play a vital role.

In ASK, we found not only a commitment to great customer service, but a company with a deep knowledge of technology and an understanding of how it can be leveraged for success in an overall business plan.

The products and services that ASK has implemented have proven to be stable and are implemented with care. If issues come up, they are dispatched with great communication, excellent customer service, and first-rate expertise.

I would recommend ASK to any organization, but especially to the small business that needs technical support and expertise that they can rely on and believe in.

Norman Galang
Information Technology Officer
United Bank

Since ASK started servicing Maguire Mailing Systems, our IT issues have gone away and we are able to focus on running our business again. We had spent over two years with several different IT providers and many thousands of dollars and were unable to get numerous issues resolved within our environment. A week after ASK got involved with our account they had identified and resolved all of the outstanding issues. They also were able to eliminate the nearly an hour a day each employee was spending on deleting spam.

The quality and professionalism of the ASK people are the highest that we have encountered from any service provider in the IT industry. They all seem excited to work with Maguire and stay with a problem until it is resolved. ASK provided us with a Service Level Agreement (SLA) under their Managed Service offering and have exceeded all of the response times and support they committed to.

Along with ASK handling all our IT issues, including internet service provider, phone and printer support, we are spending no more than under our old break-fix model where we had to spend much of our time managing these issues.

ASK's service is of the same high level that we deliver to our customers and it is a pleasure to work with an organization that shares our obsession for superior service and follow-up. I only wish we had found them sooner.

Lorie Gewirtz
Director
Maquire Mailing Systems